Customer Service Charter

MCCA’s Commitment to you

MCCA is committed to providing the community with satisfactory customer service. MCCA assures the maintenance of effective service for all of our valued customers. That is what our community expects from us as a premium provider of Shariah compliant financial services in Australia.

This charter will assert our commitment to you through our staff by providing you with convenient financial services for our products (Housing Finance, Property Finance, Vehicle Finance, Superannuation, Investment in MCCA Income Fund, etc.). Our commitment will be ensured by the contemporary training programs and operating systems in MCCA.

To provide an efficient and effective level of service, both MCCA and customers have mutual rights and responsibilities, we endeavour to:

  1. Respond by phone, in writing or email, to all customer enquiries within five working days.
  2. Respond by phone, in writing or email, to all customers with the progress of their FULL Finance Applications.
  3. Respond by phone, in writing or email, to all customers with FULL Investment Applications (MCCA Income Fund) within five working days.
  4. Keep your personal information secure and confidential. For our privacy policy click here.
  5. Comply with the responsible lending conduct obligations in Chapter 3 of the National Consumer Credit Protection Act 2009. For more information on responsible lending please click here.

 

MCCA expects customers to:

Be responsive to our inquiries in order to establish your financial situation and requirements; verification of your financial conditions and making an assessment that the finance you are applying for is not unsuitable for you.

 

Feedback on our performance and conduct

 

MCCA welcomes your constructive feedback on the performance of our officers and staff so that we can improve the service we provide to you. For feedback please click here or by:

 

Phone:   1300 724 734

Mail:      Management-Customer Service
              PO Box 73 Moreland, VIC 3058

Fax:       (03) 9386 4344

Email:    info@mcca.com.au