Accident Management

Providing support for you and your drivers when the unforeseen happens.

FleetPartners’ Accident Management provides a complete service for managing incidents that involve your fleet vehicles. When an incident or accident occurs, one call is all it takes to get the ball rolling. Our skilled staff will provide advice to the vehicle driver, organise transport if required and arrange pick up or towing of the damaged vehicle. We then manage every aspect of the repair and claims process.

Our proactive team takes care of all your paperwork including assessments and insurance claims. We focus on minimising your repair costs and off-road time by directly interacting with our approved network of repairers, and we keep you informed at each stage of the process.



  • Immediate support for your drivers
  • Reduced driver down time 
  • Remove  administrative burden from your staff
  • Single point of contact for claims handling 
  • Cost and risk management 
  • Measurable benefits via live comprehensive online reporting 
  • for entire fleet
  • Minimise the disruption and inconvenience to their business 
  • and drivers
  • Maximise the value of their fleet and proactively work to cut the cost associated with vehicle incidents
  • 24 hours a day, 7 days a week national driver assistance
  • Driver/passenger transfer (client cost)
  • Claim form completion via teleclaim
  • Replacement vehicle arranged on a rental basis
  • Free pickup & return of damaged roadworthy vehicles in conjunction with loan car
  • Towing arranged for unroadworthy vehicles
  • Driver & repairer liaison providing a single contact point for 
  • driver communication
  • Repair & management via DriverCare Network Repairers
  • Fleet lifetime guarantee
  • Electronic OH&S notification
  • Online reporting
  • Risk Analysis
  • Assistance in creation of Fleet Risk Policy, Duty of Care 
  • obligations and Fleet Loss Control procedures
  • Driver satisfaction survey



Want more information on our Accident Management service or our extensive range of leasing services?

For more information, please call 1300 724 734.